Message Systems, the industry leader in messaging technology solutions, announced today two product essentials for supporting customer communications in the mobile environment. Mobile Momentum™ is the mobile-enabled single platform solution for multi-channel messaging, featuring the ability to transform messages across channels – email, Short Message Service (SMS) and rich Multimedia Message Service (MMS) – automatically and in real time. Message Scope is the powerful customer care solution, providing the instant access to information about email and text messages that is required in a mobile, cross-channel environment.
Today’s mobile consumers carry on conversations that start in email and switch to SMS text or MMS and back again. Two-way message-based conversations that bounce between channels or lead to mobile app or browser-based interactions are becoming the norm for billions of mobile phone users worldwide. Yet few companies can fully participate in these kinds of interactions. The reason is that companies still rely on a myriad of disconnected messaging point solutions – separate systems for email and others for SMS text – scattered across the enterprise and often redundantly deployed.
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